Style Supervisor—销售主管（化妆品部）

Key Accountabilities主要职责:

Customer Service客户服务:

•To ensure all staff take every opportunity to deliver our service promise – Making every customer feel Great”

确保所有员工都能抓住机会实现我们的服务承诺——“为每一位客人提供满意服务”

•To demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff

展现出理解并向顾客和员工传递最新趋势和时尚的渴望

•To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service

确保利用售后服务活动跟进所有销售，例如预约、礼品包装、发货和送货及礼宾服务

•To monitor staff scheduling to ensure there are sufficient staff at all times to provide expected standards of service and to build the business

监督员工的排班确保始终有足够数量的员工提供符合期望标准的服务并提升业务

•To ensure all staff understand and promote our Omni channel experience to every customer

确保所有员工都能理解并向顾客推介我们的全渠道服务

•To collect feedback from customers and share this feedback with manager/other appropriate people

收集来自顾客的反馈并与经理/其它相关人员分享这些反馈

•To handle and resolve customer issues and complaints efficiently and courteously to the satisfaction of the customer, managing their expectations in a professional manner

有礼貌地有效处理并解决顾客投诉，让顾客满意

Sales销售

•To consistently achieve monthly and seasonal personal and team targets set by the company and with the endeavor to try to exceed the target

始终完成公司制定的个人及团队的月度和年度目标并努力超越目标

•To communicate sales targets and achievement against targets to the styling team on a daily basis

每日与形象设计团队交流销售目标以及以目标为参照物所取得的成就

•To proactively recruit new walk-in customers and cultivate customers to become regular customers with the ultimate goal to increase overall sales

主动招揽新的进店顾客并将顾客培养成为老主顾，最终目标为提高总销售额

•To develop customer base through clienteling and VIP promotions

通过客户关系管理及VIP顾客的推广来发展顾客群

•To ensure all key data is captured from customers at all times to build client database that can be used for clienteling purposes

始终确保获取所有关键数据信息，为客户建立客户数据库

Product Knowledge产品知识

•To proactively and consistently acquire in-depth knowledge of the latest international fashion and lifestyle trends and information and take initiatives to share with the styling team

始终主动获取有关最新国际时尚、生活方式趋势的深层次知识和信息并主动与形象设计团队分享这些知识和信息

Housekeeping内务

•To ensure daily housekeeping standards are maintained at all times

确保始终维持日常内务标准

•To maintain visual merchandise presentation in line with VM Brand Book

按照视觉陈列手册维持视觉陈列展示

•To prevent stock and pilferage by being alert and informing managers / security of potential issues and ensuring sufficient staff on floor at all times

保持警觉并向经理/保安报告潜在的问题以预防存货短缺和盗窃

•To perform cashiering function to a high degree of accuracy

高度准确地履行收银的职责

•To ensure stock is continually replenished to ensure a full range of items are available for the customer

确保持续补货以保证顾客可以买到所有货品

岗位要求：

•熟悉店务管理和人员排班管理

•零售行业背景优先

•具有英语读写能力