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连卡佛百货商贸(上海)有限公司

行业:奢侈品服饰/皮具

规模:100-499人

地点:上海黄浦区上海市黄浦区淮海中路93号大上海时代广场

我推职位热线

        4009-231-363

工作地址

上海黄浦区上海市黄浦区淮海中路93号大上海时代广场

该公司其他职位

销售副经理(女装部)

薪资 15k-25k

上海黄浦区 | 统招本科或本科以上 | 英语 | 无经验

62天前刷新
  • 带薪年假
  • 绩效奖金
  • 优秀员工奖
  • 团队聚餐
  • 岗位晋升
  • 技能培训
  • 节日礼物
  • 全勤奖
  • 五险一金
  • 定期体检
  • 补充公积金
职位已结束

职位详情

工作地点: 上海黄浦区 性别要求 不限
学历要求: 本科或本科以上 语言要求: 英语
职能要求: 店铺经理/副经理 年龄要求: 28-38岁
班次安排: 上五休二
行业要求: 奢侈品服饰/皮具,奢侈品珠宝/腕表,奢侈品其他,百货/批发/零售,服装/纺织/皮革
职位描述:

Job Purpose工作目的:

“To deliver an exceptional Lane Crawford experience for every customer. To assist the Department Sales Manager in the day to day operations of their respective department and deliver optimum results by leading and developing their teams to execute outstanding standards, build sales, implement company policies and control costs”.

“为每位顾客提供非凡的连卡佛购物体验,协助部门销售经理在各自部门的日常运营工作,通过领导和发展团队执行***标准、增加销售、实施公司政策和控制成本,从而实现最优结果。”

Key Accountabilities主要职责:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

除遵守连卡佛的政策和程序外,主要职责包括但不限于:

Customer Service客户服务

To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times

提供始终如一和真诚的快速响应服务,确保贯彻执行连卡佛的服务标准

To take every opportunity to exceed the customers expectations by being proactive and providing unique moments of truth throughout the service cycle

抓住一切契机,在整个服务周期内始终积极主动为顾客带来独一无二的真实体验,从而提供超出顾客预期的服务

To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time

确保利用售后服务活动跟进所有销售,例如每次预约、礼品包装、发货和送货及礼宾服务

To plan manpower requirements ahead of time to provide expected standards of service and to build the business on all day parts

提前制定人力配置计划,为顾客提供符合标准的服务,全天候促成业务

To collect feedback from customers and share this feedback with manager/other appropriate people

从顾客处收集反馈,并与经理/其他适当人员进行分享

To handle and resolve customer issues and complaints efficiently and courteously to the satisfaction of the customer

有效且礼貌的处理和解决顾客问题和投诉,确保顾客满意

To implement a departmental plan, based on Mystery Shopper Feedback, to improve customer satisfaction across all channels and increase their loyalty to Lane Crawford

按照“神秘顾客反馈”实施部门计划,提高顾客满意度,并提升顾客对连卡佛品牌的忠诚度

Sales & Profit销售及盈利

To achieve agreed monthly sales and average transaction value targets for area of responsibility and communicate achievement against targets to the sales team on a daily basis

在所负责的区域内达成既定月度销售目标和平均交易价值目标,并每天与销售团队对目标和实际达成情况进行对照

To be proactive in identifying selling opportunities that will help achieve the sales targets and increase the new customer database

积极主动发现销售机会,促进销售目标的达成,并扩大新顾客群

To ensure staff are utilizing omni channel technology to encourage cusomters to shop on and offline, to maximize sales

确保员工使用全渠道技术鼓励顾客在线购物或线下购物,抓住每个机会促进新销售。

To work with the supervisors to execute company promotions/events to maximize sales potential and profit within their area of responsibility

与主管共同合作,开展公司的促销/活动,尽可能挖掘所负责区域的销售潜力并提高利润

To communicate and work with CBO/Marketing/CRM on the logistics and planning for all promotions/events to ensure they are executed to standard and according to plans.

与CBO /Marketing/CRM部门沟通物流和计划等事宜,并合作开展所有促销/活动,确保其顺利按标准按计划实施

To communicate regularly with Central Warehouse and follow agreed procedures to ensure smooth distribution of merchandise at all times

与中央仓库定期沟通,并按照既定程序确保商品在始终都能顺利配送

Product Knowledge 产品知识

To be able to provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase

能够向顾客介绍时尚趋势和产品知识,让他们做出有关自己希望购买的产品的明智决定

To be able to communicate confidently the unique selling points and the features and benefits of the product

能够自信地介绍产品的独特卖点、特点及好处

To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value

积极运用产品知识向顾客提供有关产品组合和搭配的意见并向他们销售更多商品以尽可能增加销售额

To identify and facilitate opportunities for additional training in product knowledge and mix and match to maximize the selling opportunities of each member of staff

尽可能为每个员工培训产品和混搭知识,增加该员工的销售机会

To demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff

乐意了解最新的趋势和时尚,并与每位顾客和员工进行交流

Housekeeping 内务

To ensure daily housekeeping standards are maintained at all times through regular checks and on job training

通过定期检查和岗位培训,确保始终维持日常内务标准

To ensure visual merchandise presentation in line with VM Brand Book is adhered to

确保按照视觉陈列手册维持视觉陈列展示

To prevent stock and pilferage by being alert and working with the Store Manager and security on potential issues and ensuring sufficient staff on floor at all times

保持警觉并向店铺经理/保安报告潜在的问题以预防存货短缺和盗窃,确保前场始终都配备足够的员工

To ensure cashiering function is performed to a high degree of accuracy

确保高度准确地履行收银的职责

To ensure stock is continually replenished and a full range of items are available for the customer at all times

确保持续补货以保证顾客始终可以买到所有货品

Company Culture and Values企业文化与价值

To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at all times

充分实践连卡佛愿景,热情,学习,协作的价值观以及领袖守则,并时刻传递客户服务承诺

To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives

与同事建立协作关系确保达成公司业务计划,部门及个人目标

To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

强化连卡佛传承,品牌基因及文化-通过抓住每个机会分享故事及成功经验

To personally demonstrate the Lane Crawford Leadership Code Behaviours and use these as a tool to coach and develop team members and colleagues

展示个人连卡佛领袖守则行为并将其作为工具运用于指导及发展团队成员和同事

To fully participate in the PDP process, developing knowledge and understanding of your team member strengths and development opportunities using PDP Tools

参与绩效发展计划的全部流程,并通过其拓展知识并了解团队成员的优势和发展契机

To take appropriate corrective action (in consultation with HR Department) with employees who do not achieve required standards of performance and behaviour

对未达到标准绩效及行为标准的员工实施适当的纠正措施(可咨询人力资源部)

To build a personal connection with each team member, taking time to understand them individuals and identify ways to motivate, retain and engage them

与部门各成员建立联系,花时间了解每位成员并发现激励,保留,推动他们每个人的方法

任职要求:

奢侈品行业或快时尚行业销售主管级别或以上,熟悉销售团队管理;

英语流利;

吃苦耐劳,适应零售环境;

薪资架构为底薪+团队销售奖金

公司简介

开拓职场新视野,加入我们的时尚世界!

连卡佛创建于1850年,是一家高端奢侈品牌专门店,为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店,连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。

秉承领先行业的服务水平,连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来独一无二的购物体验。除此之外还提供个性化服务,如礼宾服务,个人造型顾问,个人美容顾问,网上订货和门店退换服务。

连卡佛闻名全球的创造力被公认为业内的标杆。

如果您踌躇满志,并期待将自己打造成为一流的零售专家,连卡佛将为你提供令人兴奋的就业平台,与同行业中***的人才一起发展壮大。

员工发展:

在连卡佛,我们旨在投资发展卓越的团队。与其他雇主不同,我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚,并获得与世界一流设计师合作的宝贵机会,发展成为新一代的领导者。

我们的愿景: 同心协力,成就时尚新风潮

我们的价值观:热诚投入,团队合作,尊重别人,承担责任,诚信廉洁,勇于创新

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